1. How can I customize my jewelry?
At Rachel Fine Jewelry, we offer a variety of customization options for our jewelry pieces. Simply select the product you want to customize, and you will be prompted to enter the details such as names, initials, or birthstones. Follow the instructions provided, and our skilled artisans will create a unique piece just for you. Please follow instruction given on product page and enter you desired text to be engraved in a text box.
2. What materials are used in your jewelry?
We take pride in using high-quality materials for all our jewelry pieces. Our jewelry is crafted using sterling silver and stainless steel, 14k gold, or 18k gold, depending on the product. Each piece is carefully inspected to ensure durability and longevity.
3. How long does it take to receive my customized jewelry?
Since each piece is made to order, the production time may vary. Typically, it takes 2-3 days for our artisans to create your customized jewelry. Once it is ready, we will ship it to you using a secure and reliable shipping method. You will receive a tracking number to monitor the progress of your shipment.
4. Can I return or exchange my customized jewelry?
Due to the personalized nature of our jewelry, we do not accept returns or exchanges unless there is a defect or error on our part. If you believe there is an issue with your order, please contact our customer support within 7 days of receiving your jewelry, and we will assist you in resolving the matter.
5. How do I care for my jewelry?
To keep your jewelry looking its best, we recommend following these care instructions: Avoid exposing your jewelry to harsh chemicals, such as perfumes, lotions, and cleaning agents. Remove your jewelry before engaging in activities that may cause damage, such as swimming, exercising, or household chores. Store your jewelry in a clean, dry place, preferably in a jewelry box or pouch to prevent scratches and tarnishing. Regularly clean your jewelry using a soft cloth to remove any dirt or oils.
6. Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
7. Can I cancel my order?
If you need to cancel your order, please contact our customer support at
Info@rachelfinejewelry.com as soon as possible. We will do our best to accommodate your request, but please note that if your order has already entered the production phase, it may not be possible to cancel it.
8. What is return policy?
Our return policy is outlined in detail on our website under the
'Return Policy' section. Earrings: Due to hygiene reasons, earrings cannot be returned.
