Thank you for shopping with Rachel Fine Jewelry! We strive to ensure that you are satisfied with your purchase. In the event that you need to return an item, please review our return policy below:
30-Day Return Policy:
You have 30 days from the date of purchase to return eligible items for a refund. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Eligibility for Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note the following exceptions:
- **Earrings:** Due to hygiene reasons, earrings cannot be returned.
- **Customized Jewelry:** Items that have been customized or personalized are not eligible for return.
Return Eligible Countries:
We accept returns from customers in the following countries:
- Canada
- United States of America (USA)
- United Kingdom (UK)
- European Union (EU) countries
- Australia
Return Shipping:
Customers are responsible for the cost of return shipping. Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance.
Initiating a Return:
To initiate a return, please contact our customer support team at [customer support email] with your order number and details of the item you wish to return. Our team will provide you with further instructions and a return authorization.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Thank you for choosing Rachel Fine jewelry. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team.